Stacey Boehman Coaching

Love working with life coaches? Stacey Boehman Coaching wants to hire YOU.

We are hiring a full-time, virtual position at Stacey Boehman Coaching, located in Louisville, KY. This is a salaried position with a health insurance stipend and 3 weeks vacation. The expectation is for 40hrs over 5 days a week, with some special exceptions for launches and events.

As the Customer Support Coordinator, you will be responsible for creating, updating, implementing, and management of our customer support systems. Your deepest desire is to be concise, efficient, and attentive to all details. Being tactical and concise is your superpower. You have the honor and privilege of being the first touch for all potential clients. This position gives you the opportunity to deploy your organizational and customer success skills.

At Stacey Boehman Coaching we help Life Coaches Make Money. A lot of it.

We help them market, sell, and SERVE to create the business of their dreams.

We are an eight-figure business that is growing FAST and in high demand.

The Customer Support Coordinator position might be right for you if...

- You are organized, nothing slips through the cracks. You are able to keep multiple plates spinning without any of them falling.
- You are a quick learner (only have to be told things once) and can implement quickly.
- You are super resourceful.
- You tend to get a little anxious about getting things right, but you don’t become a completely dysfunctional mess with failure and feedback.
- You are NOT a procrastinator. You are quite the opposite. You think way ahead for everything.
- You are responsive (respond quickly that you have taken the assignment/communication)
- You deeply want your work to MATTER. You want to make a difference. You want to be a part of something bigger than yourself.
- You are assertive. You get things done and you are not intimidated to advocate for what you need.
- You are on east coast time or willing to work those hours.
- You can anticipate what is needed.
- You can follow processes and procedures.
- You have flexibility and are available to work occasional evenings/weekends for travel days and for events held throughout the year.
- You are an excellent communicator. Written and verbal.
- You are great at learning through instructional videos and trial and error. You have lots of patience.
- You execute without micromanagement.
- You have 2-5 years customer support experience (coaching industry a plus).
- You are willing to learn the processes necessary to step in throughout the organization as needed.

- You are able to create and follow an intentional calendar

These will be the results you will be accountable for…

- Respond to all customer support emails.
- Respond to all messages via Instagram - Direct messages and comments.
- Respond to all messages via Facebook - Direct messages, comments on the business page, and on ads.
- Built out response templates for questions we get often.
- Build out robust automations to elevate customer experiences.
- Test emails for all launches to ensure a smooth customer experience.
- Schedule and ensure social media content is posted accurately.
- Edit copy to ensure accuracy, spelling, and grammar.
- Update support@ OOO for holidays.
- Create pop-up Facebook groups for non-program webinars/masterclasses
- Moderate pop-up Facebook groups
- Update emails in evergreen funnels to ensure they're aging well
 and remain accurate.
- Update written and video processes as they evolve
- Create detailed written and video processes for any new tasks before action.
- Create and follow a weekly calendar with your intentional results
- Attend mandatory weekly virtual team meetings.
- Attend quarterly team in-person meetings (all transportation and meals are covered by the company).

Do you align with these core values?

Work hard, play hard. At Stacey Boehman Coaching we believe in a blue-collar work ethic, doing whatever it takes to get it done at a high level, but we also LOVE having maximum fun when we’re off. We ENJOY our lives. And we approach our work RESTED.

Striving for excellence. Even when Stacey was serving tables, she wanted to be the BEST. She wanted to serve the clientele at her highest. Nothing she does is half-thought-out or half executed and the same is expected from our entire team.

Heart of service. At the end of the day, our clients are paying for courses and coaching with money that is VALUABLE to them and an important part of their life. We take this seriously. We are careful and considerate and go above and beyond what is ever expected. We want our clients to feel like they WON THE LOTTERY. We want to feel that way about our TEAM and we want our team to feel that way about us.

We are either winning or learning. No matter what, we go on.